Answers, before you even have to ask.
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What is Meristem? Meristem is provider-led wellness, start to finish. You take a short online visit, a licensed provider reviews your health and builds a plan around your goals, and a licensed pharmacy prepares your medicine and ships it to your door.
Do I need a prescription? Yes. Everything on Meristem is prescribed by a licensed provider after they review you, so you can trust that what arrives is meant for you.
How do I know if I qualify? See if you qualify. Your online visit takes about five minutes. It asks about your health, your goals, and where you live, and your provider takes it from there. Sometimes they will ask for a little more, like recent labs or a quick photo, to get your plan right.
What happens after I submit? Your provider usually reviews everything within one to two business days. You will hear back with an approved plan, a quick follow-up question, or a recommendation for the right kind of care. Anything personal lives in your account, not your inbox.
What if my provider doesn't approve treatment? You will always get a clear next step, and you only pay for medicine your provider prescribes. Your provider may point you toward the care that fits you better.
Where is Meristem available? We are available wherever a licensed provider can care for you and a licensed pharmacy can fill your prescription.
Where we're available. We're available in: Arizona, Colorado, Florida, Georgia, Indiana, North Carolina, Ohio, Tennessee, Texas, and Utah. Availability is confirmed at your visit.
Who decides my dose? Your provider does, based on you. Your pharmacy label and personal directions are always your guide, and your care team is a message away if anything is unclear.
What does the monthly price include? One monthly price covers your provider review, your prescribed medicine, the supplies you need, and delivery. Your first month is discounted. You will see your exact price at the end of your online visit, and again with the schedule before you join.
Do you take insurance, HSA, or FSA? We do not bill insurance, but we are happy to send an itemized receipt you can submit. Whether HSA or FSA funds apply depends on your plan and the expense.
Can the price change? Your account and every renewal notice show your current price and next charge. If a change to your plan affects the price, you will see the new amount before it takes effect, always up front.
How does a monthly plan work? Once your provider approves your plan, starting is simple. Before each order, we send you the date, the amount, and a link to make changes. Every order depends on a current prescription, so your care stays connected.
Can I pause, skip, or cancel? Anytime, right from your account, up to the deadline shown for your next shipment. Cancel before then and future renewals stop. An order already at the pharmacy may still be on its way.
When will my order ship? Your pharmacy gets started as soon as your prescription and payment are in. Most orders leave within three to five business days, and you will get tracking the moment your package is on its way. Weather, holidays, or an address hiccup can add a day or two.
How is my medicine shipped? It depends on the product. Anything that needs to stay cool is packed to stay cool. Just follow the directions in the package as soon as it arrives.
What comes in my first delivery? Your medicine with a pharmacy label, the supplies your plan includes, simple storage and use directions, and pharmacy contact details. The exact list is on screen before you buy.
Can prescription medicine be returned? Prescription medicine usually cannot be returned once it ships. If something arrives wrong, damaged, or missing, reach out within 48 hours and we will make it right. Hold off on using it until we have sorted it out.
Who fills my prescription, and how do I know it's quality? Your care plan names your pharmacy. Every batch is third-party tested, and certificates publish in our certificate library as batches ship, so you can look up your own lot number anytime.
How is my information handled? Your health details stay between you and your care team, and they are never sold or used as ad data. Our Privacy Policy spells out exactly what we collect and why.
What if I have a concern during treatment? Message your care team anytime for non-urgent questions. For anything urgent, contact a local provider or urgent care. In an emergency, call 911 or go to the nearest emergency room.
Still curious? Contact us.